Please be advised that the surgery has been experiencing some problems with texts following an imposed transfer to a new service provider.
Notification of appointments seems to be working well and you have the new option to reply by text to cancel appointments.
Unfortunately the use of texts to notify investigation results is not working and we would ask that if you are expecting an investigation result that has been requested by the surgery you contact us to confirm the result has been received. This is particularly important for results that may have been received on 30th Sept and 1st & 2nd October (as at this time we thought the system was working).
We are expecting visitors from the provider company and the local IT team to visit on Monday morning to try to resolve the issue.
We will let you know when normal service has been resumed as soon as we are confident the issue has been resolved.
Thank you for your patience.
Dr Young & Dr Mustapha
