Phlebotomy clinic Proposal

Phlebotomy clinic Proposal

 

Within the next few weeks the service we currently provide for pre booking blood test appointments at the Addington road surgery will be unavailable. It has been proposed by Bromley Healthcare to merge this clinic to the Beckenham beacon. Currently Beckenham Beacon offer a walk in phlebotomy service everyday between the hours of 8am – 4pm.As well as the walk in clinic, the current proposal would be that the addington road clinic will move to the Beckenham Beacon and will run for pre booked appointments every Wednesday between the hours of 8:30am – 1pm. We would like to hear your reviews on this, please feel free to contact the surgery and let us know.

Waiting Room Notice Boards

We are currently updating our waiting room area with brand new notice boards. We are updating these notice boards to provide a dedicated information area for each board in which we hope will provide useful information for our patients on their visits to the surgery. The surgery will also be dedicating one notice board in the waiting room for which will be run by our patient participation group members. If you would like any further information regarding the patient participation group, please ask at reception.

Dr Singh

Wickham Park Surgery would like to send a big warm welcome to Dr Singh’s new arrival. Dorabella who arrived on Tuesday 29^th March at 01:53 weighing 7lb 3oz.

Both are home and all is well.

She wishes everyone her best and is hoping to visit the practice soon with Dorabella.

Thank you

Thank you to all the patients who attended the flu clinics at the church hall and generously bought charity Christmas cards and made donations.

You raised a staggering £181.43 for Freedom From Torture and I cannot thank you enough for your generosity.


If you would like to know more about the work of the charity their website can be found by clicking on this link: Freedom from torture

A problem with texting you

Please be advised that the surgery has been experiencing some problems with texts following an imposed transfer to a new service provider.

Notification of appointments seems to be working well and you have the new option to reply by text to cancel appointments.

Unfortunately the use of texts to notify investigation results is not working and we would ask that if you are expecting an investigation result that has been requested by the surgery you contact us to confirm the result has been received. This is particularly important for results that may have been received on 30th Sept and 1st & 2nd October (as at this time we thought the system was working).

We are expecting visitors from the provider company and the local IT team to visit on Monday morning to try to resolve the issue.

We will let you know when normal service has been resumed as soon as we are  confident the issue has been resolved.

Thank you for your patience.
Dr Young & Dr Mustapha

 

NHS 111 survey - Have your say!

Date: 26 August 2015 to 11 September 2015

NHS 111 survey - have your say!
Have you, or someone you know, used the NHS 111 or GP out of hours service? If so, NHS Bromley Clinical Commissioning Group needs your help.


Clinical commissioning groups (CCGs) across south east London are planning to re-procure NHS 111 services as the contracts are coming to an end soon.


The CCG is keen to improve the NHS 111 service and has been working with patients in Bromley to discover what works well, and what could work better. Patient feedback will help the CCG to improve the service and patient feedback could directly influence the details in the NHS 111 contract.


Earlier this year, the CCG held a workshop for patient representatives from across south east London who told commissioners what they thought of the service and how it could improve. Now the CCG is promoting a survey for patients via its website, social media and the media, as well as via patient focus groups.

The deadline for this survey is 11 September 2015 and we’re keen to get responses from as many people as possible.
You can find the survey online at https://www.surveymonkey.com/r/111SELondon

Alternatively, if you’d like to request a printed copy, please contact Gillian Ashton on 020 3049 4163 or Gillian.Ashton1@nhs.net.


The CCG is also holding a workshop for patients from across south east London to work out details of the contract – it’s being held at NHS offices in Lower Marsh, Waterloo on Monday 14 September from 11am to 3pm. If you’re interested in attending, please contact Gillian as above for further details.
Please tell your friends, family and neighbours about this survey and workshop as we’d like as many people as possible to give their views.

Freedom from torture

Freedom from torture

Those of you who are regular visitors to the surgery will know that this is a charity dear to my heart. Many of you will have contributed to fundraising through the purchase of cards at the flu clinics and other activities.

For my first few years in practice perhaps naively, I didn’t really think about torture as a problem for a suburban GP but it is and increasingly in the last twenty years it has become part of our everyday work.

Wickham Park Surgery has patients suffering from post traumatic stress disorder (PTSD) dating from WW2 and not acknowledged or treated for years, as well as those suffering PTSD from more recent conflicts. We have patients who have been tortured for no other reason than because of their faith, ethnicity, race gender, sexuality or political beliefs.

In this small suburban general practice we see refugees, asylum seekers, the displaced and the damaged and all living locally and trying to survive immense physical and emotional trauma.
Here are the voices of a few:


‘l feel I am dirty. I feel I have their fingerprints on me’.   Survivor from Zimbabwe

 ‘I thought about suicide. I felt so bad I asked to be executed. I thought I could try to electrocute myself with the ceiling light. I wished for death, what more could they do to me?’  Araz, Iran

 ‘I was so poorly when I first came to Freedom from Torture. I was so depressed and I was feeling I should just stop my life and kill myself. But counselling gave me hope. It helped me see that even if I had a terrible past, it was in the past and I could start to see life positively.’ Camille, survivor from Democratic Republic of Congo (DRC)

 A friend and fellow supporter of Freedom from Torture has undertaken to cycle the 969 miles from Land's End to John O'Groats in 9 days during September. This also involves 56,000ft of climbing.

If any of you feel able to sponsor him Freedom from Torture would receive all the sponsor monies to assist in their work. There is a sponsor form and a collection tin at reception in the surgery and he can also be sponsored through Just Giving by clicking on this link justgiving.com/Paul-Frankland2

Thank you.