Where shall I start? Well here goes. This April the surgery celebrated 30 years in the present building. Of course it has a long history before that and has seen many changes. The coming years are likely to bring great changes to General Practice and we would like you to be involved with the way this surgery evolves. We had hoped to give good news of expansion into the adjacent semi, but as many of you will have seen the "For Sale" sign is back up. We are still working at finding a solution but it looks increasingly unlikely that we will succeed.
Lack of space does not mean lack of development, in fact quite the opposite. We are having to look closely at making the space work better for you and this month we are running an audit of demand and capacity, with a view to altering the way the surgery receives calls and books appointments. We hope that it will make it easier for you to book appointments at a time that suits you, as well as reducing the delay between phoning and being seen. The system we are looking at has been used in other areas of the country by about 28 surgeries and extensively researched. It is called "Doctor First".
Please let us know if you have ideas about this or views on things you would like us to focus on.
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